The March 2013 issue of Silver Sheet stated that "Complaint Management" is now the #1 most frequently cited FDA 483 observation. An effective complaint management strategy not only incorporates compliance requirements and insights, but also should define strategies and techniques for using effective complaint management as a means for driving business success and reducing risk in several areas including compliance.
Listen to Dirk Dusharme, editor-in-chief of Quality Digest and industry expert, Dick DeRisio, as they explain some challenges they've experienced with complaint handling and the strategies learned to manage through the process with successful results.
Guest Speakers:
Dick DeRisio, Industry Expert on Quality and Regulatory Issues
Dirk Dusharme, Editor-in-Chief, Quality Digest