Summary:

As the relationship between internal quality management processes, supply chains and customer experience becomes increasingly complex, stakeholders in the quality management value chain must connect, interact and integrate on previously unknown and unexpected levels. As such, small and large manufacturers alike are demanding solutions that can look beyond their four walls to integrate and connect systems, services, supply chain partners, customer feedback and quality management related processes and data to create more efficient and more powerful means of ensuring product quality and safety.  

This paper discusses the rise of the Quality Business Network, an ecosystem of quality management stakeholders - manufacturers, contract manufacturers, suppliers - who leverage technology to connect quality management systems, processes and data in order to facilitate increased collaboration and visibility across the value chain.